Ben Langhinrichs

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Genii Weblog

Support numbers (revised) and support emails

Wed 7 Apr 2010, 03:30 PM



by Ben Langhinrichs
We have had some phone support issues in the past couple of days.  It turns out, the phone provider used by the Turtle Partnership went belly-up, a victim of the economic stresses of the day.  Fortunately, there are always new providers, so new numbers are now available.  At the same time, I thought it might be a good idea to reiterate the support email addresses

E-mail support will be provided twenty four hours a day, and is recommended, as it allows both support groups to access the information provided and respond in a timely manner.  E-mail should be directed to the support address for each product group:

E-mail support for CoexEdit:  
E-mail support for CoexLinks:  
E-mail support for iFidelity and iFidelity Gateway:  
E-mail support for Midas Rich Text LSX and Midas Rich Text C++ API:  

Phone support will be available from 8am to 6pm GMT, or in the United States from 8am to 3pm EDT.  The numbers to use are:

From the United States, Canada, Mexico, and South America: +1 (216) 920-4378
From Europe, Asia, Africa and Australia: +44 (0) 208 099 8324

In an emergency, or after hours, customers may still contact Genii Software at its sales number at +1 (216) 991-5220.

Copyright © 2010 Genii Software Ltd.

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