News & Events
|Genii Software revised support contacts|
Cleveland, Ohio, 04/07/2010 -- Genii Software announced today that due to a change in telephone support providers, the contact numbers for its highly successful support arrangement with The Turtle Partnership have changed. The Turtle Partnership provides primary support for all Genii Software products, including CoexEdit, CoexLinks, iFidelity, iFidelity Gateway, Midas Rich Text LSX and Midas Rich Text C++, as well as secondary sales support.
E-mail support will be provided twenty four hours a day, and is recommended, as it allows both support groups to access the information provided and respond in a timely manner. E-mail should be directed to the support address for each product group:
E-mail support for CoexEdit:
E-mail support for CoexLinks:
E-mail support for iFidelity/iFidelity Gateway:
E-mail support for Midas Rich Text LSX and Midas Rich Text C++ API:
Phone support will be available from 8am to 6pm GMT, or in the United States from 8am to 3pm EDT. The numbers to use are:
From the United States, Canada, Mexico, and South America: +1 (216) 920-4378
From Europe, Asia, Africa and Australia: +44 (0) 208 099 8324
In an emergency, or after hours, customers may still contact Genii Software at its sales number at +1 (216) 991-5220.