Mind the gap!

Fri 2 Jul 2004, 10:09 AM

Tweet

by Ben Langhinrichs
Yes, I've just returned from London, and a disappointing end to the Euro 2004 hope for England, with a fair bit of touristy tripe in between.  Still, the gap I have in mind here is not that between the train and the platform, but the gap between the promises any company can make about service and the reality about providing that service every day and every week of every year.  As many of you are aware, Genii Software is not a large company, although it is a bit larger than it used to be, and it is sometimes a challenge to provide the level of service we would like to all those days, weeks and years.  The addition of coexistence products (COEX! Links being the first, but not the last) has been exciting and successful from one perspective, but has occasionally led to enough of a "gap" that some customers might start to "mind" soon.  Therefore, some changes are afoot.  These should not effect the Midas products, except perhaps in a positive way due to increased focus, and will certainly not effect our commitment to the coexistence products, but they may effect the sales, delivery and first line support, in a positive way, I am quite sure.  Now, some of you may be scratching your heads and saying, "But the service you provide is great!", and if so, I'm glad you have missed the missteps.  A few others may be nodding your heads, and to those, I want to assure you that the changes you see will help both lines of products.

Sorry to be mysterious, but I don't want to raise expectations just to wind up with another gap to mind.

Copyright © 2004 Genii Software Ltd.