Genii Weblog

Support by The Turtle Partnership

Thu 8 Jun 2006, 08:31 AM



by Ben Langhinrichs
Turtle Partnership logo
As I have mentioned before, the incredible growth in our coexistence products has led us to start working with The Turtle Partnership, fellow members of the Penumbra Group.  At first, this will mostly be primary support for CoexLinks, but eventually we hope to have the Turtles, as we affectionately refer to them, provide primary support for CoexEdit and Midas and more.  Genii Software will continue to be in charge of secondary support, as well as research and development.  Both Genii Software and Granite Software will continue to market and sell CoexLinks.

Since The Turtle Partnership is based in the United Kingdom, I guess that means we are technically "off-shoring" our support, but I think you will find the support the Turtles provide is top notch.  Also, given that our customers are spread out over 46 countries, a base in Europe seems sensible.

So, here are the new CoexLinks support numbers to use:

From the United States, Canada, Mexico, and South America: +1 (216) 920-4378
From Europe: +44 (0) 208 099 8324

From Asia, Africa and South America: Call either number

E-mail support (often the best way to go anyway): CoexLinks@GeniiSupport.com

Support e-mails can also go to support@geniisoft.com, as before, but will likely be forwarded and responded to by the Turtles.  I will post revised support forum information shortly.

Copyright © 2006 Genii Software Ltd.

What has been said:


465.1. Henning Heinz (27.06.2006 07:09)

The turtleweb.net site is a sedo parking website?

Are you sure that the address is correct?

If yes, would buying the website mean that I have to do support for CoexLinks?

Cheers

Henning


465.2. Ben Langhinrichs (06/27/2006 07:20 AM)

LOL. You are correct. I accidentally typed turtleweb.net, but it should be turtleweb.com. I have fixed the main entry.