Ben Langhinrichs

Photograph of Ben Langhinrichs

E-mail address - Ben Langhinrichs







Recent posts

Tue 15 Sep 2020

Exciton Boost - Formula(s) for success



Tue 15 Sep 2020

Pushing harder at the limits of formulas



Mon 14 Sep 2020

Exciton Boost - Secret Agents protecting your data


September, 2020
SMTWTFS
  01 02 03 04 05
06 07 08 09 10 11 12
13 14 15 16 17 18 19
20 21 22 23 24 25 26
27 28 29 30

Search the weblog





























Genii Weblog

Support numbers (revised) and support emails

Wed 7 Apr 2010, 03:30 PM



by Ben Langhinrichs
We have had some phone support issues in the past couple of days.  It turns out, the phone provider used by the Turtle Partnership went belly-up, a victim of the economic stresses of the day.  Fortunately, there are always new providers, so new numbers are now available.  At the same time, I thought it might be a good idea to reiterate the support email addresses

E-mail support will be provided twenty four hours a day, and is recommended, as it allows both support groups to access the information provided and respond in a timely manner.  E-mail should be directed to the support address for each product group:

E-mail support for CoexEdit:  
E-mail support for CoexLinks:  
E-mail support for iFidelity and iFidelity Gateway:  
E-mail support for Midas Rich Text LSX and Midas Rich Text C++ API:  

Phone support will be available from 8am to 6pm GMT, or in the United States from 8am to 3pm EDT.  The numbers to use are:

From the United States, Canada, Mexico, and South America: +1 (216) 920-4378
From Europe, Asia, Africa and Australia: +44 (0) 208 099 8324

In an emergency, or after hours, customers may still contact Genii Software at its sales number at +1 (216) 991-5220.

Copyright 2010 Genii Software Ltd.

What has been said:

No documents found