Ben Langhinrichs

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Fidelity: Not mission critical except when it is

Fri 9 May 2014, 11:47 AM

by Ben Langhinrichs
We are releasing CoexLinks Fidelity 3.6 today, and I thought I'd address one objection which comes up in meetings with clients. 

Email fidelity isn't mission critical, is it?

While most people making the argument are shot down quickly by those who do actually think that how a company presents itself to its clients and customers is important, I want to show an admittedly slightly contrived example, though I think you can see how even in more realistic cases, important information could be lost. In this case, an email is being sent internally to people inside the company who all have Notes clients. But they are not all reading the email from Notes clients. Some are reading from mobile devices or forwarded to their GMail or other web mail clients. You don't even have to see what this looks like in Notes. The first of these was sent from the latest IBM Notes 9 client, the second sent through CoexLinks Fidelity 3.6, both with exactly the same content. The question is, which would you rather the recipient saw, and would the difference be mission critical?

Sent from IBM Notes 9 Social Edition (client MIME rendering)
Inline JPEG image

Sent from IBM Notes 9 Social Edition (CoexLinks Fidelity 3.6 MIME rendering)
Inline JPEG image

Remember, this was the exact same message. Mission critical?

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