Genii Weblog

Positive feedback

Wed 12 May 2004, 09:40 PM

by Ben Langhinrichs
One of the pleasures in being in the software business comes when customers write and thank you.  As might be expected, most communications with customers are when there is a problem, so I really enjoy when a positive note comes through.  Of course, even when they do come, they tend to be short and sweet, such as this note from yesterday
I do appreciate the software.  It has been a great help in extracting data from Rich Text Fields.
or they tend to be in the midst of a request, such as 
Midas is responsible for the creation of the HTML, which has worked very well,...
with the implicit "but I still have a problem" left hanging there.
So, I was very surprised to receive the following note (edited to remove names), which I almost missed as I thought it was a spam.

I wanted to Thank You for your wonderful help. I am getting rave reviews for the tool you helped me get working. Thank you very much for your assistance.

I hope that some day you may have the pleasure of seeing these majestic Mountains in Italy. They remind me of the feeling I have when I call in for help at Geniisoft, it is always there and solid as a mountain.

Thanks Again, 

Wow!  I guess I know how movie stars feel.  Thanks, and we'll try to live up to your majestic expectations.

Copyright 2004 Genii Software Ltd.

What has been said:

157.1. Duffbert
(05/13/2004 12:31 PM)

Now... If *I* sent you a picture of mountains, it's because I was trying to say that you are tall. :-)

Still... nice words.