Back in June, I announced that we had agreed with The Turtle Partnership to provide primary support for CoexLinks due to its phenomonal success, thus providing a deeper resource for all customers and easier access for our numerous customers in Europe and Asia. I am glad to report that the arrangement has been an unqualified success, and that we are therefore expanding the relationship to have the Turtles, as we like to refer to them, provide primary support for CoexEdit and our Midas Rich Text products, and generally handle "customer facing" support activities for us. Genii Software will continue to be in charge of marketing and sales, as well as secondary support and research and development. Over the next few months, we will be shifting various activities to the Turtles, but this move should be seen as an extension of our current support, not an alteration. We will still be here, but better able to focus on new development and enhancements to our existing products.
E-mail support will be provided twenty four hours a day, and is recommended, as it allows both support groups to access the information provided and respond in a timely manner. E-mail should be directed to the support address for each product group:
E-mail support for CoexEdit:
E-mail support for CoexLinks:
E-mail support for Midas Rich Text LSX, Midas Rich Text C++ API and @Midas Formulas:
If you have difficulty getting a response in a reasonable time, you may contact our old support line at , but please start with the addresses above.
Phone support will be available from 8am to 6pm GMT, or in the United States from 8am to 3pm EDT. The numbers to use are:
From the United States, Canada, Mexico, and South America: +1 (216) 920-4378
From Europe, Asia, Africa and Australia: +44 (0) 208 099 8324
In an emergency after hours, or if you are unable to reach anybody at the numbers above, please contact us on our sales number at +1 (216) 991-5220, and we will work with you directly.
Copyright © 2006 Genii Software Ltd.